TERMS AND CONDITIONS


Confidentiality and Privacy

A Neater Life provides a fully confidential service and will not divulge any information to a third party without your approval. If you kindly agree to organising and decluttering testimonials/hotographs they will be used only with your prior agreement and only for marketing purposes.


Best Advice 

All advice is given in good faith. A Neater Life cannot therefore accept responsibility for actions and any consequences arising from these. Although I will do my best to identify items of high value whilst decluttering, you acknowledge that I am not a valuer, nor do I have expertise to identify items of special value or rarity.


Working practices

I am very happy to do some light cleaning to assist the decluttering and organising process, but do not provide a cleaning service. 

For reasons of health and safety I am unable to move or lift large or heavy items. If this is required, it may be necessary to arrange for a willing volunteer to be lined up to assist.

If access to your home or premises is restricted or unsafe, I reserve the right to charge for lost time and expenses incurred. 

Please note that I am unable to work with clients that are under the influence of alcohol or drugs.


Removal of Items

Items to be removed from your premises, either for disposal or to other locations, must be at your own discretion and undertaken by yourself. Disposal will not take place without your authorisation. The client takes responsibility for all items disposed of in the decluttering process. 

I aim to promote recycling wherever possible and can offer advice on different options available.


Payment Terms

I charge £25 for an initial consultation in your home or premises, which usually takes 45 minutes. If a booking is made, the initial consultation fee will be deducted from the final fee. The initial consultation fee is payable in advance.

An hourly rate of £35 is charged to the nearest 15 minutes for decluttering and organising and £45 per hour for weekend work. Billed hours will be calculated from arrival at your home or premises, until departure, excluding any breaks. Occasionally I may offer special promotions which are subject to the terms and conditions of the offer. 

Full payment is due at the end of the decluttering session. Bank transfer is the preferred option.


Travel Costs

I cover the whole of Norfolk and Norwich. Travel up to 15 miles each way  (30 miles in total) from NR27 is free of charge. Any travel over 30 miles will be charged at 45p per mile. This will be discussed during the consultation.


Cancellation Policy

Cancellations made within 48 hours of the agreed start time may incur a charge of any expenses accrued to date and up to 50% of the contract fee. I  may agree to credit this fee against your account if the work is scheduled to start within one month of such cancellation.


Compliance

A Neater Life has Public Liability and Professional Indemnity insurance to the value of £1 million. Attaining membership of the Association of Professional Declutterers and Organisers (APDO) gives peace of mind that I have achieved and adhere to the code and ethics of this professional national organisation.


I also hold a current Enhanced DBS certificate.


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