Terms & Conditions
Confidentiality
A Neater Life provides fully confidential decluttering, organising and moving home services and will not divulge personal information to third parties without consent. If photographic consent is kindly agreed, they will be anonymised and used for marketing and training purposes only.
Best Advice
All advice is offered in good faith and A Neater Life cannot accept responsibility for actions and consequences arising from these. A Neater Life is not a valuing service and is unable to identify items of noteworthy value or rarity.
Working practices
A Neater Life is unable to provide a full cleaning service. Large or heavy items will not be moved for health and safety reasons. If access to any area of the home/premises is restricted or unsafe, A Neater Life reserves the right to charge for lost time and expenses incurred. Work will not be undertaken with clients under the influence of substances and charges may be made for lost time and expenses incurred.
Removal of Items
It is the client’s decision whether to accept guidance on retention or disposal of items. Belongings removed from premises must be at the client’s discretion. Disposal will not take place without authorisation and once removed, items cannot be returned. Reuse, recycling and donation of unwanted items will be promoted wherever practically possible.
Payment Terms
There is no charge for an initial consultation by phone or online.
Current prices are listed on A Neater Life website and include costs for 3 hour and 6 hour services. If an hourly rate is agreed, billed hours will be calculated from arrival until departure, excluding breaks. Payment is accepted by bank transfer, cheque or cash. An invoice will be issued on completion of session/s with payment due within 24 hours. A Neater Life reserves the right to charge interest of 10% per day for late payment.
New clients
To secure the first booking for new clients, full payment is requested in advance.
Payment details:
Starling Bank Anita Fortes
Sort code: 60-83-71 Account number: 21827110
Gift Vouchers
Gift vouchers are available for in home or virtual organising with a minimum purchase value of three hours. Vouchers are non-refundable, not redeemable for cash and cannot be used in conjunction with any other offer. Vouchers are valid for six months from date of purchase and cannot be replaced if lost, stolen or damaged.
Travel Costs
Travel up to 40 miles (round trip) is included in the session price. Excess mileage/travel time may incur a charge by prior agreement.
Cancellation Policy
Both parties have the right to cancel the contract due to unavoidable circumstances. If cancellation is within 5 days of the agreed date, A Neater Life reserves the right to incur a charge of 50% of the contract fee and any expenses incurred.
Compliance
A Neater Life holds Public Liability and Professional Indemnity insurance to the value of £1 million. As a verified member of the Association of Professional Declutterers and Organisers (APDO), A Neater Life adheres to a strict code of ethics and working practices.
A current Enhanced DBS certificate is held.